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FAQ

Who are Ça Va London?

Ça Va London is a new exclusive unisex streetwear brand based in London, UK. Our aim is to provide high quality products that are affordable to the masses.

At Ça Va London, we strongly believe there shouldn't be a barrier in streetwear fashion. Streetwear should be accessible to people of all genders and backgrounds without discrimination. Gone are the days when a particular colour, design, or style would be associated with a specific gender!

 

Why does your website contain only a handful of products?

As a relatively new streetwear brand, our focus continues to be on quality as well as keeping high quality streetwear affordable to the masses. For this reason, we focus on a limited line of exclusive products. We do however have many more exciting products launching over the upcoming months.

 

Is your checkout safe?

Yes it is 200% safe! Cavalondon.com is SSL secured and PCI compliant. All transactions are processed through the highly secure Stripe payment gateway.

 

How long is delivery?

UK deliveries typically take 3-5 working days for standard delivery. Next day delivery items will only be delivered the next working day if orders are placed before 3pm on a working day. Internationally shipped items can take anything from 5 – 20 working days depending on your location. In most cases, this does not exceed 10 working days.

What's your returns policy?

We have a 14 day returns policy. If for any reason you wish to return any of your items please contact us in order to arrange a return. Please note that unless the item is faulty, we are unable to offer refunds on any items that were purchased on Sale. We will however offer a voucher matching the value of your returned items if returned within 14 days. All items should be returned in a resellable conidtion with tags attached and should be free from any odour or signs of use. 

 

I want to return my item what should I do?

If for any reason you wish to return items, please email customer@cavalondon.com to arrange a return. Please note that we do not currently offer free returns. Therefore the return postage cost is your responsibility and we will only pay towards the cost if an item was returned due to it arriving in a faulty or damaged condition.

 

Where is your store located?

We currently only have an online presence with a modest warehouse based in Central London. You can also find a limited number of items at Wolf & Badger. We will also be launching our products at some renowned high street fashion outlets very soon.

 

I have a complaint; who do I contact?

We hope it would never come to this, but if for any reason you have a complaint, please use the contact us form on the website to raise your concerns. Alternatively, you can email us at customer@cavalondon.com

 

Are you recruiting?

Not at present, but we will be on the look out for talented customer services and admin assistants from time to time. Please feel free to email your CV to  info@cavalondon.com