FAQ
Who are Ça Va London?
Ça Va ? is a British contemporary, androgynous brand drawing inspiration from modern streetwear.
Is your checkout safe?
Cavalondon.com is SSL secured and PCI compliant. All transactions are processed through the highly secure Stripe payment gateway and we also accept PayPal.
How long is delivery?
Standard UK deliveries typically take 3-5 working days. Next day delivery items will only be delivered by the next working day if orders are placed by 2pm on a weekday. Internationally shipped items can take anything from 5–20 working days depending on your location. In most cases this does not exceed 10 working days. If you have paid for next day delivery and do not receive your order by the following working day, we will charge you for the cost of standard delivery and reimburse the additional delivery cost for the premium service.
What's your returns policy?
We have a 14 day returns policy. If for any reason you wish to return any of your items please contact us in order to arrange a return. Please note that unless the item is faulty, we are unable to offer refunds on any items that were purchased from our Sale. We will however offer a voucher matching the value of your returned Sale items if returned within 14 days. All items should be returned in a resalable condition with all tags attached and should be free from any odour or signs of use. We reserve the right to refuse a refund if these conditions aren't met.
I want to return my item what should I do?
If for any reason you wish to return items, please email customer@cavalondon.com to arrange a return. Unfortunately we do not currently offer free returns. Therefore the return postage cost is your responsibility and we will only pay towards the cost if an item was returned due to it arriving in a faulty or damaged condition and did not meet the customers standards.
Where is your store located?
We currently only have an online presence with a modest warehouse based in Central London. You can also find a limited number of items at Wolf & Badger currently both at https://www.wolfandbadger.com and their London, Coal Drops store. We will also be launching our products at a number of stores both nationally and internationally during the coming months.
I have a complaint, who do I contact?
We hope it would never come to this, but if for any reason you have a complaint, please use the contact us form on the website to raise your concerns. Alternatively, you can email us at customer@cavalondon.com
Are you recruiting?
Not at present, but we will be on the lookout for talented customer services and admin assistants from time to time. Please feel free to email your CV to info@cavalondon.com
Are you sponsoring skaters?
We will be sponsoring skaters on a number of different terms. Please follow our social media pages to see announcements of when we'll be looking to offer sponsorship opportunities.