Processing Orders
Please ensure you have checked the product description thoroughly prior to placing your order. Most items are processed and shipped in 1-2 working days. However, in order to adhere to our commitment to slow fashion, a small number of items may sometimes take up to 4 working days for processing-this will however always be outlined clearly in the product description. If you have multiple items in your order, you may receive them as separate shipments.
If your order requires additional checks, processing will begin once the requested information has been received. This usually occurs when the system has flagged a transaction as suspicious. If the required information is not received within 72 hours, the order will be cancelled.
Unfortunately, due to the nature of our systems, we are unable to cancel an order once it has been processed. If you have placed an order in error and wish to cancel, you may try to cancel it by notifying us as soon as possible and we will attempt to cancel the order if processing has not commenced.
Delivery
After your order is processed, we will provide a tracking number. UK deliveries typically take 2-3 working days on average. European deliveries generally take 4-7 working days but can take more depending on your location. Other international deliveries (including the U.S) on average take 5-12 working days but this can vary depending on your local courier service.
UK next day deliveries will only arrive the next day if the order is placed before 1pm on a weekday. If you have placed an order with next day delivery on a weekend or on a public holiday, please note that the order will arrive on the earliest possible weekday. Please also note that the Christmas holiday period and Bank holidays may affect delivery times.
Local Customs Charges
Please note that Customs clearance is your responsibility. This may incur additional import charges and the clearance process may affect delivery times.
Undelivered or Missed Deliveries
If your parcel is returned to us due to a missed or refused delivery, we will cancel the order and issue a refund. The refund will be for the item purchased alone and will not include the shipping cost.
If there are any issues with your delivery, we recommend following this up with the courier directly using the tracking information provided in your email or SMS.
If the delivery is missing, the customer must notify us promptly. If it has been determined that the package is lost, the customer will have an option to obtain a full refund or request a replacement should the desired item and size remain in stock.
*Note: processing and delivery times will be affected by public holidays.
